Refund & Return Policy

At Plymart, we want you to receive your products in good condition and exactly as ordered. If there is an issue with your purchase, please contact us within the applicable time period so we can review and resolve it.

1. 15-Day Refund & Return Period

Plymart offers a 15-day refund and return policy from the date of delivery. Customers may request a refund or return within 15 days of receiving the product, subject to the eligibility requirements outlined below.

For products that arrive damaged, defective, or incorrect, customers should notify us within 24 hours of delivery so that the issue can be verified promptly.

2. Eligibility for Returns & Refunds

Products may be eligible for a return or refund if:

• The product is damaged, defective, or incorrect when delivered.
• You received a different product, size, color, or specification from what you ordered.
• The product has a manufacturing defect that was present before use.
• The product is unused and in its original condition.
• The product has all original packaging, accessories, and included items where applicable.
• The refund or return request is submitted within 15 days of delivery.

All returned products are subject to inspection before a refund is approved.

3. Non-Returnable & Non-Refundable Products

Returns or refunds may not be accepted for:

• Products that have been used, installed, cut, modified, drilled, or altered.
• Boards, sheets, plywood, PVC sheets, laminates, wallpapers, or similar materials that have been cut or customized according to the customer’s requirements.
• Products damaged due to improper handling, installation, storage, or misuse after delivery.
• Products returned without their original packaging when the packaging is required to verify the condition.
• Clearance or specially discounted products, unless they are defective or incorrectly supplied.
• Custom-made, specially ordered, or customized products, unless they are defective or incorrectly supplied.

4. Reporting a Damaged or Incorrect Product

Please inspect your order immediately after delivery. If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery and provide:

• Your order number
• Photos or videos showing the issue
• Photos of the product and packaging
• A brief description of the problem

Our team will review the claim and determine whether the product qualifies for a return, replacement, or refund.

5. Refunds

If your refund request is approved, we will process the refund after the returned product has been received and inspected. Depending on the circumstances, you may receive:

For returns due to a customer’s change of mind or personal preference, applicable delivery, return, or transportation charges may be deducted from the refund. If the issue is caused by Plymart, such as sending the wrong product or supplying a defective product, we may provide a full refund or replacement as appropriate.

6. Replacement

Where appropriate, we may replace the defective or incorrectly supplied product instead of issuing a refund. Replacement availability depends on stock. If the same product is unavailable, we may offer an alternative product, store credit, or refund.

7. Return Delivery

If the return is due to an error on our part, such as sending the wrong product or delivering a defective product, Plymart may arrange or cover the applicable return transportation cost. If a return is requested because of a customer’s change of mind, incorrect selection, or personal preference, return transportation costs may be the customer’s responsibility.

8. Order Cancellation

Orders may be cancelled before they are dispatched, subject to our ability to stop the order. Once an order has been dispatched or delivered, it will be handled according to this Refund & Return Policy.

9. Custom or Special Orders

Products specially ordered, customized, cut, or prepared according to a customer’s specific requirements generally cannot be returned or refunded unless they are defective or supplied incorrectly.

10. Refund Processing Time

Once a refund is approved, we will initiate the refund as soon as reasonably possible. The time required for the refunded amount to reach the customer may vary depending on the payment method, bank, mobile financial service, or payment provider. Any processing fees charged by a bank or payment provider may not be refundable where applicable.

11. Important Notice

Customers are encouraged to carefully check the product name, size, color, thickness, quantity, and specifications before placing an order. The 15-day refund period does not apply to products that have been used, installed, cut, customized, modified, or damaged after delivery, except where the product has a verified manufacturing defect or was supplied incorrectly. 

By placing an order with Plymart, you acknowledge and agree to this Refund & Return Policy.

Contact

For questions regarding returns, replacements, or refunds, please contact Plymart through the contact information provided on our website.