Exchange Policy

At Plymart, we want you to be satisfied with your purchase. If you need to exchange an eligible product, we offer a 15-day exchange policy from the date of delivery.

1. 15-Day Exchange Period

Customers may request an exchange within 15 days of receiving the product. Exchange requests submitted after 15 days may not be accepted.

2. Exchange Eligibility

To be eligible for an exchange, the product must:

• Be unused and in its original condition.
• Not have been installed, assembled, cut, drilled, modified, or altered.
• Be returned with its original packaging, accessories, manuals, and other included items where applicable.
• Be in a condition suitable for resale.
• Have proof of purchase, such as an order number or invoice.

3. Products That Cannot Be Exchanged

The following products may not be eligible for exchange:

• Products that have been used or installed.
• Products that have been cut, drilled, modified, or customized according to the customer’s requirements.
• Boards, plywood, MDF, PVC sheets, laminates, wallpapers, or similar materials that have been cut or customized.
• Products damaged due to improper handling, installation, storage, or misuse.
• Products with missing parts, accessories, or packaging where these are required for exchange.
• Products specifically marked as non-exchangeable or final sale.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. We may request photos or videos of the product and packaging to verify the issue.

If the issue is confirmed to be caused by Plymart or the manufacturer, we may arrange an exchange or provide another appropriate solution.

5. Exchange Process

To request an exchange:

1. Contact Plymart & Accessories within 15 days of delivery.
2. Provide your order number or invoice.
3. Explain the reason for the exchange.
4. Provide photos or videos if requested.
5. Wait for confirmation from our team before sending the product back.

Once the product is received and inspected, we will confirm whether it qualifies for exchange.

6. Exchange for a Different Product

If you want to exchange a product for another product with a different price:

• If the replacement product costs more, the customer must pay the price difference.
• If the replacement product costs less, the difference may be refunded or adjusted according to our applicable refund procedure.

Exchange availability is subject to stock.

7. Exchange Delivery Charges

If the exchange is requested because we supplied the wrong product or the product arrived defective or damaged, Plymart may cover the applicable exchange delivery cost.

For exchanges requested due to a customer’s preference or change of mind, applicable return and delivery charges may be the customer’s responsibility.

8. Inspection and Approval

All exchanged products are subject to inspection. Plymart & Accessories reserves the right to reject an exchange request if the product does not meet the eligibility requirements stated in this policy.

9. Important Notice

Customers are advised to check the product name, size, color, thickness, quantity, and specifications before confirming an order. The 15-day exchange period does not mean that used, installed, cut, customized, or damaged products can be exchanged.

Contact

For exchange requests or questions regarding this policy, please contact Plymart through the contact information provided on our website.